Customers
I haven't been writing in this much lately because I have been working a lot and have had little inspiration to write much of anything. Today, however, I feel that a rant is coming on. I work at a general store, you see. It's a great little place to work, and generally I have no problems and really enjoy my job; however, every now and again, we get the odd customer who has some kind of bone to pick. And usually, the problems they have has NOTHING to do with me or my job there. Say the word "cashier" with me for a moment. You know what that means? That means that I have NOTHING to do with hiring, pricing, the ATM machine, giving cashback, or ANY of our store policies in general.
A woman decided to come in the other day and bitch that we didn't sell single potatoes and that we only sell them in large 5 or 10 pound bags. Sorry, lady, NOT my problem. We're not a farmer's market, we are a general store. We carry more things than MOST general stores, AND we have a section dedicated to being a liquor store, so you are DAMN LUCKY we even sell bags of potatoes! I mean, hell. If you only want one potato, buy the whole bag and just . . . save the rest of it. It's really not that expensive, and it's not like potatoes rot quickly like tomatoes and cucumbers do. So, basically, the conversation went like this:
Woman: I'm looking for potatoes, but all I can find are the big ten pound bags.
Me: We used to have little trays of three or four russet baking potatoes, but we might be out.
Woman: Okay, so what happens now?
Me: . . . What do you mean?
Woman: Do you open a bag and sell me a potato?
Me: We don't open bags. You can check and see if we have any of the small trays left. They're on that aisle. *point*
So, the woman leaves in search of these little trays of russet potatoes. She finds none, and returns to me.
Woman: I couldn't find any, so what happens now? (I'm getting pretty irritated with that question by now. What do you WANT me to do, hold your hand through the whole freaking process of buying a POTATO? Give me a break.) Do you open a bag, or do I go somewhere else?
Me: We don't open bags. You can try the Harbor View Market, which is two doors up the road, but they have mostly the same stuff we do.
So now the woman informs me, as she's ringing in her purchases, that she's going to go out and pump some gas and that she'll be right back. I bag her purchases and at this point she seems rather friendly, smiling and saying thank you to me as she leaves.
But . . . then she pumps her gas and comes back to pay.
Me: That'll be blah (gas price), please.
Woman: If I use debit, can you give me cashback?
Me: No, we don't give cashback. We have an ATM right over there.
Woman: But it's not working.
Me: It's just out of money right now. The manager's working on it and he'll probably have it ready in a half hour or so.
Woman: This is bad. This is REALLY bad. With the amount of money people spend in your store, you REALLY should give cashback. (NOT MY PROBLEM!)
Me: Yes, that is why we have the ATM.
Woman: *laughing* But you DON'T have the ATM right now. Do you see my point?
Me: Yes, but we WILL have the ATM in about half an hour. It's just out of money.
Woman: This is really bad, you know. You talk like it's nothing, but you're not the one paying the fee, you know?
Me: Here's your receipt, have a nice day.
Okay, you just spent about $100 dollars on groceries and gas, and you're complaining about a piddly dollar fifty? I'm sorry, but this is NOT my problem. You want to talk to the manager about it? He'll tell you the same thing. We do not, never have and never will give cashback. If you have a problem with that, go to Saprano's and get some pizza. They'll give you cashback. The point is, WE don't, and most places don't. And guess who has nothing to do with that decision? ME. So leave me alone. I just take your money.
I hate the kinds of customers who are ALWAYS right. I'm sorry, NO. The customer is NOT always right. So when a customer comes in and tries to rip me off because they "thought" the pump said $84 when it actually said $85, I get kinda pissed. Especially when they try and claim I'm a liar. The gas machine IS accurate. YOU'RE an idiot. And, even if the gas machine ISN'T accurate (WHICH IT IS), we are required to follow exactly what it says the price is because otherwise, Irving will probably castrate us all. Sorry that you couldn't read it! Once again, not my problem. The machine is accurate and, if it wasn't, wouldn't put up the price EXACTLY a dollar. Quit trying to nickel and dime us.
By the way, YES those EXACT SAME TWO DOLLAR CANADIAN COINS are indeed WORTH THE SAME AMOUNT. And American change SERIOUSLY is not that much different from Canadian change. Our nickels, dimes, pennies, quarters and one dollar coins are all the same size and colour. Do we need to spell it out for you?
Anyway, I'm done for now. I have work in an hour. Felt good to get that out!
A woman decided to come in the other day and bitch that we didn't sell single potatoes and that we only sell them in large 5 or 10 pound bags. Sorry, lady, NOT my problem. We're not a farmer's market, we are a general store. We carry more things than MOST general stores, AND we have a section dedicated to being a liquor store, so you are DAMN LUCKY we even sell bags of potatoes! I mean, hell. If you only want one potato, buy the whole bag and just . . . save the rest of it. It's really not that expensive, and it's not like potatoes rot quickly like tomatoes and cucumbers do. So, basically, the conversation went like this:
Woman: I'm looking for potatoes, but all I can find are the big ten pound bags.
Me: We used to have little trays of three or four russet baking potatoes, but we might be out.
Woman: Okay, so what happens now?
Me: . . . What do you mean?
Woman: Do you open a bag and sell me a potato?
Me: We don't open bags. You can check and see if we have any of the small trays left. They're on that aisle. *point*
So, the woman leaves in search of these little trays of russet potatoes. She finds none, and returns to me.
Woman: I couldn't find any, so what happens now? (I'm getting pretty irritated with that question by now. What do you WANT me to do, hold your hand through the whole freaking process of buying a POTATO? Give me a break.) Do you open a bag, or do I go somewhere else?
Me: We don't open bags. You can try the Harbor View Market, which is two doors up the road, but they have mostly the same stuff we do.
So now the woman informs me, as she's ringing in her purchases, that she's going to go out and pump some gas and that she'll be right back. I bag her purchases and at this point she seems rather friendly, smiling and saying thank you to me as she leaves.
But . . . then she pumps her gas and comes back to pay.
Me: That'll be blah (gas price), please.
Woman: If I use debit, can you give me cashback?
Me: No, we don't give cashback. We have an ATM right over there.
Woman: But it's not working.
Me: It's just out of money right now. The manager's working on it and he'll probably have it ready in a half hour or so.
Woman: This is bad. This is REALLY bad. With the amount of money people spend in your store, you REALLY should give cashback. (NOT MY PROBLEM!)
Me: Yes, that is why we have the ATM.
Woman: *laughing* But you DON'T have the ATM right now. Do you see my point?
Me: Yes, but we WILL have the ATM in about half an hour. It's just out of money.
Woman: This is really bad, you know. You talk like it's nothing, but you're not the one paying the fee, you know?
Me: Here's your receipt, have a nice day.
Okay, you just spent about $100 dollars on groceries and gas, and you're complaining about a piddly dollar fifty? I'm sorry, but this is NOT my problem. You want to talk to the manager about it? He'll tell you the same thing. We do not, never have and never will give cashback. If you have a problem with that, go to Saprano's and get some pizza. They'll give you cashback. The point is, WE don't, and most places don't. And guess who has nothing to do with that decision? ME. So leave me alone. I just take your money.
I hate the kinds of customers who are ALWAYS right. I'm sorry, NO. The customer is NOT always right. So when a customer comes in and tries to rip me off because they "thought" the pump said $84 when it actually said $85, I get kinda pissed. Especially when they try and claim I'm a liar. The gas machine IS accurate. YOU'RE an idiot. And, even if the gas machine ISN'T accurate (WHICH IT IS), we are required to follow exactly what it says the price is because otherwise, Irving will probably castrate us all. Sorry that you couldn't read it! Once again, not my problem. The machine is accurate and, if it wasn't, wouldn't put up the price EXACTLY a dollar. Quit trying to nickel and dime us.
By the way, YES those EXACT SAME TWO DOLLAR CANADIAN COINS are indeed WORTH THE SAME AMOUNT. And American change SERIOUSLY is not that much different from Canadian change. Our nickels, dimes, pennies, quarters and one dollar coins are all the same size and colour. Do we need to spell it out for you?
Anyway, I'm done for now. I have work in an hour. Felt good to get that out!
posted by Nekonezume/Katie C. @ 8:40 AM
3 comments
